Online withdrawal from the contract

Turn on the withdrawal function the EU requires, and process the requests your customers send.

In the admin Modules → Shopping cart → Withdrawal from the contract

1. Turn it on

   In Modules → Shopping cart, under Withdrawal from the contract, enable the online withdrawal function and save.

2. What the customer does

   The customer opens the withdrawal page, or clicks Withdraw next to an order in their account, fills in the order number, the goods and an e-mail, checks the statement and clicks I confirm the withdrawal.

3. The confirmation

   The customer gets an e-mail with the content of the statement and the date and time it was received. The store is notified at the same time.

4. Process the request

   Every request is listed in Store → Withdrawals with its number, order, goods and date. Mark it as processed when you have dealt with it.

Tip: If the confirmation e-mail could not be sent, the request is still saved and the list shows it as Not sent, so you can contact the customer.

Tip: Link the withdrawal page from the footer, next to your terms and conditions.